Description

We are currently hiring Work From Home Customer Service Representatives and Technical Support Associates for fast-growing support accounts. This opportunity is ideal for applicants looking for remote setup opportunities while providing high-quality customer support, resolving concerns, and delivering excellent customer experiences through effective communication and problem-solving.

Key Responsibilities

• Handle customer inquiries via phone, email, and chat in a timely and professional manner

• Resolve customer concerns with a focus on customer satisfaction and first-contact resolution

• Accurately document customer interactions and case updates

• Provide clear and accurate information regarding products, services, and account concerns

• Maintain professionalism and empathy while assisting customers

• Work collaboratively with teams to improve service quality and customer experience

• Meet or exceed performance and productivity goals

Minimum Qualifications

• Senior High School Graduate or HS Graduate Old Curriculum

• Open to applicants with or without BPO experience depending on the hiring account

• Good English communication skills (spoken and written)

• Must reside within approved NCR, Laguna, Bulacan, Rizal & Cavite.

• Must be within 2 hours away from an operational BPO site

• Willing to work on shifting schedules, weekends, and holidays if required

• Can start ASAP

Benefits

• Permanent Work From Home opportunities for selected accounts

• Company-provided equipment for qualified hires

• HMO coverage with possible dependent benefits

• Night Differential Pay

• Performance-Based Incentives

• Paid Time Offs (PTOs)

• Competitive Salary Packages

• Career Growth Opportunities

• Employee Wellness & Mental Health Programs

• Training and Review Materials Included

Important Note

Final account endorsement, setup, and qualifications may vary depending on the hiring profile, assessment results, and operational requirements.